mt33's Privacy Commitment
This Privacy Policy describes MT33's privacy practices regarding information collected through our platform at mt33.fun. By registering or using the MT33 platform, you agree to the terms set out in this policy. We encourage you to read this document in full so you understand the rights and protections you have as a member.
How MT33 Protecting Your Privacy
We have built a multi-layered data protection system specifically designed to keep your personal information secure at all times.
Highest-Level Encryption
All data transmitted between your device and mt33 servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions worldwide — ensuring your information cannot be intercepted by third parties during transmission.
KYC Identity Verification
Mt33's integrated KYC (Know Your Customer) process protects your account from unauthorised access. Two-layer identity verification ensures that only you can access your account and funds, while preventing fraudulent activity and money laundering.
No Sharing Without Consent
Mt33 will not sell, rent, or share your personal information with third parties without your explicit consent, except as required by law. Any transfer of data to third-party partners is subject to strict data protection agreements.
Secure Data Storage
Your personal information is stored on servers protected by strict access controls, advanced firewalls, and continuous 24/7 security monitoring. Sensitive data such as financial information and KYC documents are stored in encrypted format and cannot be accessed directly.
Privacy Controls in Your Hands
You may update, correct, or request deletion of your personal information at any time through the account portal or by contacting our support team. MT33 fully respects your right to control your own personal data.
Transparent Cookie Management
Mt33 uses cookies solely to enhance the user experience, analyse traffic, and deliver relevant content. We provide full transparency on the types of cookies used, and you have the option to manage your cookie settings at any time.
Information That We Collect
Mt33 collects the information necessary to provide our members with a safe, responsible, and high-quality service. Below are the categories of information we collect and their purposes:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Personal Information | Full name, date of birth, identification card number | KYC identity verification, fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, security notices, customer support |
| Financial Information | Payment methods, transaction records, account balance | Deposit & withdrawal processing, AML compliance |
| Technical Data | IP address, device type, web browser, general location | Account security, fraud detection, platform improvements |
| Activity Data | Game history, betting records, login timestamps | Responsible gaming, usage analytics, support |
| Communication Data | Live chat records, support tickets, feedback | Service quality improvement, complaint resolution |
Minimum Data Collection Principle
Mt33 only collects information that is strictly necessary for the stated purposes. We do not collect excessive data and will always inform you of the reason each piece of information is requested.
Privacy Policy Details
1Data Collection & Sources
Mt33 collects your personal information through several key channels. First, information you provide directly during the account registration process, KYC verification, profile form completion, or when interacting with our customer support team. This includes your full name, date of birth, identification card number, email address, and phone number.
Second, information collected automatically when you use the MT33 platform — including technical data such as your IP address, web browser type, operating system, screen resolution, and device information. This data helps us identify and prevent unauthorised access to your account.
Third, in some cases, MT33 may receive information about you from trusted third-party sources such as identity verification service providers, fraud prevention agencies, or regulatory authorities — solely for security and legal compliance purposes.
2Use of Personal Information
The information we collect is used for various legitimate and necessary purposes in operating the mt33 platform. Primary purposes include: creating and managing your member account; processing deposits and withdrawals safely and efficiently; conducting KYC checks to meet anti-money laundering (AML) compliance requirements; providing effective customer support; and sending important notices related to your account, transactions, or policy changes.
Additionally, mt33 uses your gaming activity data to monitor signs of problem gambling and support our responsible gaming programme. Technical data is used to detect and prevent fraudulent activity, hacking attempts, or multi-account usage. Aggregated data that cannot identify individuals is used for statistical analysis to improve platform quality and user experience.
With your consent, MT33 may also use your contact information to inform you of promotions, bonuses, and exclusive offers that may interest you. You may withdraw this consent at any time through your account settings.
3Information Sharing & Disclosure
Mt33 does not sell your personal information to any third party. However, in operating the platform, we may need to share certain information with carefully selected service partners. Such sharing is governed by strict confidentiality agreements, and those service providers are only permitted to use your data for the specified purposes.
Categories of third parties that may receive your information include: payment service providers (DuitNow, Touch 'n Go eWallet, Maybank2u, CIMB Clicks, Bank Islam, GrabPay) for processing financial transactions; game software providers for operating games on the platform; and identity verification companies for KYC purposes. Each of these providers is subject to their own privacy policies that comply with industry data security standards.
Mt33 will also disclose information when required by law — for example, upon receipt of a valid court order, a request from a regulatory authority, or in cases where disclosure is necessary to prevent a serious security threat. In such situations, we will notify you as promptly as the law permits.
4Cookies & Tracking Technologies
Mt33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website. We use several types of cookies: session cookies (deleted when you close your browser), persistent cookies (which remain on your device for a set period), as well as first-party and third-party cookies.
The cookies we use serve the following essential functions: saving your login preferences; remembering your language and display settings; helping us understand how you interact with the platform; and detecting and preventing fraudulent activity. We also use industry-standard web analytics tools to understand platform usage patterns in an aggregated and anonymised form.
You may manage or block cookies through your web browser settings. Please note, however, that blocking certain cookies may affect the functionality of some areas of the MT33 platform. Detailed information on each type of cookie we use is available in our Cookie Policy, accessible through the account portal.
5Data Storage & Retention Period
Mt33 retains your personal information for as long as necessary to fulfil the stated collection purposes and for the duration your account remains active. Upon account closure, certain information — particularly financial records and KYC documents — may need to be retained for an additional period to meet applicable legal and regulatory requirements.
In general, financial transaction records are retained for a minimum of 5 years in accordance with applicable anti-money laundering legislation. Customer communication and support records are retained for 2 years following case resolution. Technical data and system logs are typically deleted after 12 months. Once the retention period expires, your data will be securely deleted or permanently anonymised.
6Security & Data Protection Measures
Mt33 implements a comprehensive range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include data encryption in transit and at rest using the latest industry standards; role-based access controls ensuring employees can only access data required for their duties; the use of advanced firewalls and intrusion detection systems; and regular security audits conducted by independent third parties.
However, it should be understood that no digital security system can be guaranteed to be entirely foolproof. mt33 is committed to responding swiftly and transparently in the event of any security incident involving member data. In such cases, we will notify affected members and the relevant authorities within the timeframe required by law.
7Your Privacy Rights as an MT33 Member
As an mt33 member, you have several important rights regarding your personal information. These rights include: the right to access a copy of the personal data we hold about you; the right to correct inaccurate or incomplete information; the right to request data deletion under certain circumstances; the right to restrict or object to the processing of your data; and the right to withdraw consent previously given at any time.
To exercise any of these rights, you may submit a request through the mt33 account portal or contact our support team. We will process your request within a reasonable timeframe and provide a response within 30 business days. In cases where your request cannot be fully fulfilled for legal or regulatory reasons, we will explain why in detail.
8Children's Privacy
The mt33 platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18. Should we discover that such information has been collected inadvertently, we will take immediate steps to delete it and close the associated account.
If you believe a minor has registered or used the MT33 platform, please contact us immediately at [email protected] so we may take appropriate action.
9Changes to This Privacy Policy
Mt33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Any material changes will be communicated to you via your registered email or through a prominent notice on the platform at least 14 days before the changes take effect.
Continued use of the mt33 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed of how we handle your personal information. The latest update date of this Privacy Policy is displayed at the top of the page.
Privacy Rights You at MT33
Mt33 is committed to respecting and protecting the privacy rights of every member. Below are the rights you hold and how to exercise them:
You may request a full copy of all personal information we hold about you at any time.
You may correct or update inaccurate personal information at any time through the account portal.
Under certain circumstances, you may request that your personal data be deleted from our systems.
You may withdraw consent for marketing or optional data processing at any time.
How to Exercise Your Privacy Rights
To submit any privacy-related request, log in to the mt33 account portal and navigate to the "Privacy Settings" section, or contact our support team via 24/7 live chat or email at [email protected]. We will process your request within 30 business days.